Terms and Conditions of sale

 

Unless otherwise agreed in writing by EJ Ryder Ltd, all goods are supplied on the following conditions to the exclusion of any terms or conditions stipulated by the buyer and of any representations, warranties or communications not expressly incorporated herein or in the order confirmation.

Order Confirmation

No order will be entered into production until all the information from the buyer is received in writing by EJ Ryder Ltd. Goods will be supplied as per the order confirmation. If you are in disagreement with the confirmation you must advise us within three days of the date thereof. EJ Ryder Ltd is not required to accept changes of order after the order confirmation is accepted and order placed.

Cancellation

After a confirmation is issued, the customer cannot cancel an order without the written consent from EJ Ryder Ltd. A cancellation and/or restocking charge of up to the total amount of order may be applicable on orders cancelled.

We reserve the right to refuse or cancel the Order between us if:

  • If erroneous information has been entered on the website or supplied to us by a supplier.
  • We have insufficient stock to deliver the Goods in your Order;
  • We do not deliver to your area;

 

Delivery and transport

Delivery dates acknowledged by EJ Ryder Ltd are non-binding estimates only, based upon the best available information concerning lead times and transportation schedules. Therefore, orders may be shipped on, prior to (with the buyers' approval) or after the estimated date (after notification to the buyer). Delivery terms will be considered as accepted by the buyer unless disagreement is notified to EJ Ryder Ltd in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and if necessary charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer.

EJ Ryder Ltd delivers to UK addresses only. If you would like to enquire about international shipping please contact us via email shop@ejryder.com.

Warehousing

Goods will be held free of charge for a maximum of 14 days at our warehouse. After that period the purchaser will be invoiced for warehousing at a rate of £7.50 per cubic metre with a minimum storage charge £15+vat.

Claims

All our products are carefully inspected before delivery. The buyer should also inspect carefully all items at time of receiving the goods. Claims for damage and shortages must be notified to EJ Ryder Ltd within two days and written notification received within seven days. We cannot accept responsibility for the non-arrival of notification within the specified time. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof. EJ Ryder Ltd may not accept claims for damage resulting from storage by the buyer or storage by EJ Ryder Ltd on behalf of the customer and for damage resulting from accident, alteration or misuse after delivery. Also for dissatisfaction with colour, grain, veneering or texture of wood, marble and leathers because of natural variations which EJ Ryder Ltd has no control over. 

Returns

Goods may only be returned after agreement, in writing between EJ Ryder Ltd and the buyer. (The buyer is responsible for all carriage expenses and risk). See returns policy (link). 

Terms of Payment

All prices are based on full payment upon placing an order online, unless otherwise stated in writing by EJ Ryder Ltd.

Prices

Prices are as stated on the website and are subject to change at any time without notice.

EJ Ryder Warranties

EJ Ryder is unable to provide any warranties in relation to the goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994.

Limited liability

Except in relation to liability for death or personal injury EJ Ryder Ltd’s liability for negligence shall be limited to the total value of the transaction. EJ Ryder Ltd shall not be liable for any indirect, consequential, or special losses even if EJ Ryder Ltd has previously been advised of the likelihood of such losses.

Availability of the Website & Goods

EJ Ryder Ltd will use all reasonable endeavours to ensure that the website does not have any problems and that the goods displayed are available. However we cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the case of an ordered item becoming out of stock, items will be allocated on a time-ordered basis and a full refund offered to all excess orders.

Typographical Errors

In the event that a EJ Ryder Ltd item is mistakenly listed at an incorrect price, EJ Ryder Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. EJ Ryder Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, EJ Ryder Ltd shall issue a refund in the amount of the incorrect price.

Disputes

Any disputes will be settled under English law in the courts of London who are deemed solely competent to settle any dispute concerning the sale.

Validity

The EJ Ryder Ltd website is constantly changing and these terms and conditions may be updated from time to time. Ej Ryder Ltd reserves the right to change the terms and conditions without notice.

Contact

EJ Ryder Ltd. registered in England EJ Ryder Ltd no. 09088153 head office.
Customer services open: Monday – Friday 10.00 - 18.00, 351A Cambridge Heath Road London E2 9RA. +44 1234 1234 email: info@ejryder.com